You can arrive at any time on the date of your booking, but please ensure that you are at the grotto area at least 5 minutes before your booked slot.

Children visiting Santa's Grotto must be accompanied by an adult (18 years or over).

'Accompanying' tickets (below) also include zoo entry.

For adults that have a current zoo membership there is no need to book a separate grotto ticket when accompanying children.

For children that have a current zoo membership please book the 'Santa Ticket Child Member' ticket option to secure a grotto slot which will include a gift from Santa.