Please note: If you require a Carers ticket for a time slot, please put the ticket down in the 'Under 3 Child field'. Each guest with a disability is entitled to one free carer, and proof in the form of a PIP, DLA letter or blue badge must be presented on the day of your visit.

To manage our capacity, UNDER 3'S MUST BE BOOKED through our system below. If you turn up on the day of your visit and not all guests have a time slot booked, then we may have to refuse you entry.

The zoo opening times will be 10am to 5pm.

All tickets and time slot bookings are non-refundable and non-transferable.

From 20th July, we will be able to permit reciprocal visits from guests who are members with other select UK zoos. These members will be able to book a time slot on available dates to visit from 1pm onwards, and will need to call our Reception on 01637 873342 to book this in. We are unable to take these bookings on our online system.

UPDATE: Our booking system is currently experiencing a temporary issue where not all guests are receiving a confirmation email. We are working to resolve this but please be assured that your booking reference number will be all you need to grant you entry.